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Reima Reviews
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Feb 7, 2023
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Reima Customer’s Q&A
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Reima FAQs
Do I have to pay a delivery fee?
Yes, if your order is less than 200 EUR (or 175 EUR for the UK), you will need to pay a delivery fee. Reima's shipping fee for selected countries in the EU is €19,90.
How long does it take for delivery outside the EU?
For non-EU countries, Reima delivers packages with UPS Express Service within 3-10 working days after you have placed your order. The parcel will be delivered duty unpaid.
What payment methods are accepted by Reima?
Reima accepts card payments (Visa, Visa Electron, MasterCard, and Business Eurocard) and PayPal. All payments are charged in Euro currency.
What is Reima's return policy?
If you are not satisfied with an item that you have purchased, you may return the item within 14 days for a full refund of the purchase price, minus possible shipping, handling or other charges. All items must be unworn, unwashed, undamaged, and in their original packaging, with all its accessories and all packaged components.
How long does it take Reima to process a return and issue a refund?
Reima will process your return as soon as possible, no later than within 14 days after they have received it at the warehouse. The refund will be issued according to the payment method you used (card payment or PayPal) and to the same account from which you paid the order. The process may take up to 7 business days for refunds to appear on your account statement.